Our Story
When it comes to hiring a collection agency we know you have plenty of choices. So why should you choose us? If you've ever used a collection agency, or if you know someone who has, you may have voiced or heard some of these complaints.
"I sent them an account to collect and I never heard back from anyone! I have no idea what happened."
"I tried calling to find out what was up, but no one would return my calls."
"I finally called my customer and he told me he already paid the agency, but I never got paid."
These are just a few of the complaints we've heard from customers who've come to us for help. If you've never worked with a collection agency before.... be forewarned, these are the kinds of problems you're likely to encounter even with large, established agencies.
Maybe it's because all the big collection agencies are taking care of all the big companies, or maybe it's the history and the culture of the collection agency business itself. We were only 1/2 kidding with our ancient Mesopotamian debtor we pictured at the top of this letter. The FDCPA (Fair Debt Collection Practices Act) was only instituted in 1978, before that bullying, threatening and harassing debtors was not only common practice among debt collectors, it was considered acceptable, perhaps even admirable. The business itself was brutal, and frankly agencies didn't treat their customers, or even their employees that much better than they treated their debtors. The FDCPA may have changed the rules but it takes more than a minute (in the grand scheme of things) to change 5000 years of culture.
Our story is a little different. We started back in 1990 as an accounts receivable management company, preventing accounts receivable from becoming bad debt, not as a collection agency. We used collection agencies to help our customers collect the few accounts that eventually went bad. But, after 15 years of trying, unsuccessfully, to find an agency that would really take care of our customers, we gave up and opened our own agency. Does that mean we don't have the experience the 'old' agencies have? No! Our business is, and always has been collections, but our culture and our process has always been about taking care of our customers. It wasn't an add-on in response to legislation; it's who we are and who we have been from the beginning. We believe:
- "Technology" is no substitute for experience and hard work.
- Integrity Counts.
- Commitment is Key.
- Reliability First and Foremost.
We aren't the biggest, and we aren't the oldest, we may not even be the best (everyone's entitled to their opinion, right?), but we will take care of you! We'll work every account you give us, large or small, calls, letters, credit reporting, skip tracing "the works". (Many large agencies only credit report your small balances, instead of calling and sending letters, and they sure don't skip trace them, and many small agencies can’t report to the credit bureaus.)
Give us a try and you'll see for yourself. You have nothing to lose and plenty to gain. Here's our promise to you.
- We'll work every account large and small. (Calls, letters, skip tracing & credit reporting)
- We'll always return your calls within 2 business days.
- We’ll schedule call in times to discuss your accounts at least once a week.
- Online reports available 24/7.
- Prompt pay out. We pay customers twice a month.
- Competitive contingency rates. That means if you don't get paid, we don't get paid!
- No minimum account size.
Go ahead, try and find another agency that will promise you anything. The best most will do is offer lower than average fees, which may result in accounts not being worked completely. Almost everyone guarantees better than average industry results. Have you ever asked yourself how everyone can get better than average results? Averages are a tricky business and can be manipulated to prove almost anything. You need to ask yourself what a "national average recovery rate" has to do with you and your account?
Here's the bottom line. They promise "low fees" or "higher than average recovery rates". We promise your account will be worked completely, including letters, calls and multiple skip traces until your debt is collected, your debtor files bankruptcy or he dies!
Call 800-400-3961 now or submit your account(s) online or email us at info@recoveryourassets.com, we're standing by ready to work!
Vienna Castellaw
CEO 800-400-3961
vienna@recoveryourassets.com
